Terms & Conditions


1.1 “Acceptance Date” means the date on which you accepted the Agreement, be that in writing or by way of electronic medium, for example by clicking “I agree” on a web page or via your mobile phone, or telephonic acceptance;

1.2 “Activation Date” means the date on which YRLess Solutions (Pty) Ltd will give you access to and/or enable you to use a product or service;

1.3 “Agreement” means the agreement concluded between you and YRLess Solutions (Pty) Ltd in respect of the product or service contemplated in the Application Form which agreement will be exclusively governed by these general terms and conditions and the product specific terms and conditions applicable to the relevant product or service ("Product Terms") read together with the Application Form;

1.4 “Application Form” means the document (including any electronic document) on which (inter alia) you selected your service or product of choice;

1.5 “AUP” means our Acceptable Use Policy (including our FUP) attached hereto as part of the Agreement, and which policy all Customers must adhere to and which policy was made by us to ensure: that we honour our commitment to comply with legislation; that all Customers use our network and services in a safe and responsible manner and without interference or harassment from others; that we protect our network against security threats; and that we ensure that the conduct of no one Customer prejudices the user experience of other Customers.

1.6 “Business Day” means Monday to Friday, but excludes Saturday, Sunday and a day which is an official public holiday in the Republic of South Africa;

1.7 “Business Hours” means the hours between 07h30 and 18h00 on a Business Day;

1.8 "CPA" means the Consumer Protection Act, 2008; 1.9 “Electronic Communications Act” means the Electronic Communications Act, 2005; 1.10 “ECT Act” means the Electronic Communications and Transactions Act, 2002;

1.9 “Equipment” means any device, equipment or hardware used to access the services or used in conjunction with the services;

1.10 “FUP” means the Fair Use Policy forming part of our AUP;

1.11 “ICASA” means the Independent Communications Authority of South Africa;

1.12 “Intellectual Property Rights” means the copyright in any work in terms of the Copyright Act, No. 98 of 1978, and includes without limitation the right to reproduce that work, the rights in respect of a trade mark conferred by the Trade Marks Act, No. 194 of 1993, the rights in respect of a design conferred by the Designs Act, No. 195 of 1993, and the rights in respect of a patent conferred by the Patents Act, No. 57 of 1978 including any applications for the aforegoing and any names, licenses, know how, trade secrets and data associated with the aforegoing;

1.13 “IP Services” means services or products that provide (or include) internet services, including but not limited to, any service providing access to the internet or using internet protocols, any hosting services (data/content hosting, server hosting, web hosting, e-mail services, etc) or any other services provided over our network or the internet;

1.14 "Juristic Person" means a company or close corporation and includes a body corporate, partnership, association or trust;

1.15 “YRLess Solutions (Pty) Ltd Marks” means any trademarks, logos, brand names, trade names domain names or other names or marks of YRLess Solutions (Pty) Ltd whether registered or not;

1.16 “YRLess Solutions (Pty) Ltd”, “we”, “us” and “our” means YRLess Solutions (Pty) Ltd a division of its affiliates and subsidiaries;

1.17 “NCA” means the National Credit Act, 34 of 2005;

1.18 “Network” or “network” or “our network” means any network, electronic communications network, system, server, hardware or technology infrastructure, or the like, including without limitation third party networks and/or Network Operator networks, owned or used by us or provided by us or our third party suppliers or the Network Operators, for purposes of providing any YRLess Solutions (Pty) Ltd service or product to Subscribers or providing access thereto;

1.19 “Network Coverage” means the geographical area within which the service can be accessed and used by you, as determined at the time coverage was established;

1.20 “Network Operator” means a company that owns or operates an electronic communications network, and which makes such network and the electronic communications services conveyed over such network available to other industry players for commercial purposes;

1.21 “Subscriber”, “you” or “Customer” means a user of any of our products or services;

1.22 “Uncontrollable Event” means (including without limitation) any fire, flood, earthquake, elements of nature or acts of God, riots, civil disorders, rebellions or revolutions in any country or any other cause beyond the reasonable control of YRLess Solutions (Pty) Ltd including the termination or suspension of a service or product provided by a Network Operator and/or third party suppliers, that may result in a delay or a failure to provide any product or service; and

1.23 “VAT” means Value Added Tax as provided for in the Value Added Tax Act, 1991.